Privacy Policy
Your privacy is important to us. It is Train 247’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://train247.com.au/ and other sites we own and operate.
Personal information is any information about you that can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. This Privacy Policy does not apply to your activities after you leave our site.
This policy is effective as of 01/02/2026
Last updated: 05/05/2026
Information We Collect
Information we collect falls into two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
Voluntarily provided information refers to any information you knowingly provide when using our services.
Automatically collected information refers to any information automatically sent by your devices.
Log Data
When you visit our website, our servers may log standard data including:
* IP address
* Browser type and version
* Pages visited
* Time and date of visit
* Time spent on pages
This information may not identify you on its own but may be combined with other data.
Device Data
We may collect data about your device, including:
* Device type
* Operating system
* Unique device identifiers
* Settings
* General location data
Personal Information
We may collect personal information such as:
* Name
* Email address
* Phone number
* Date of birth
* Address
* Emergency contact details
* Payment details
We may also collect sensitive information relevant to fitness services, including:
* Health information
* Medical history
* Injury information
Legitimate Reasons for Processing
We only collect and use personal information where reasonably necessary to provide our services.
Collection and Use of Information
We may collect personal information when you:
* Sign up for a membership
* Book classes or services
* Contact us
* Use our website
* Interact with our social media
We use your information to:
* Provide gym access and services
* Manage memberships and bookings
* Process payments
* Communicate with you
* Improve our services and website
* Conduct marketing and promotions
* Maintain safety and security
CCTV and Access Systems
Train 247 operates 24/7 facilities that may include:
* CCTV surveillance for safety and security
* Access control systems (e.g. key fobs, swipe cards, app access)
These systems may record:
* Entry and exit times
* Usage activity within the facility
Security of Your Personal Information
We protect your personal information using commercially acceptable measures. However, no system is completely secure.
How Long We Keep Your Information
We retain personal information only as long as necessary to provide services and comply with legal obligations.
Children’s Privacy
We do not knowingly collect personal information from children under 13.
Disclosure of Personal Information
We may disclose personal information to:
* Service providers (IT, payments, marketing)
* Staff and contractors
* Legal or regulatory authorities
* Business partners
Third parties may include:
* Google Analytics
* Meta (Facebook/Instagram Ads)
* Email marketing platforms
* Payment processors
Your Rights
You have the right to:
* Access your personal information
* Request corrections
* Opt out of marketing
* Lodge complaints
To exercise these rights, contact us using the details below.
Cookies
We use cookies to improve your experience. Cookies help us understand website usage and deliver relevant content.
You can disable cookies through your browser settings.
Business Transfers
If Train 247 is sold or merged, your data may be transferred as part of the business.
Changes to This Policy
We may update this policy from time to time. Updates will be published on our website.
Australian Privacy Act Compliance
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Some third-party providers may operate outside Australia and may not be subject to Australian privacy laws.
Contact Us
For any privacy-related questions or concerns, contact us:
Train 247
Website: https://train247.com.au/
Email: mornington@train247.com.au
Address: 1 Main St, Mornington VIC 3931
ABN: 30 670 254 672